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Help

Help: carGO Support and Resources


Welcome to the carGO Help page! Whether you’re a driver or a rider, we’re here to ensure your experience is smooth, safe, and enjoyable. Below you’ll find helpful information for both drivers and riders, including answers to frequently asked questions, our safety protocols, and general policies.

For Drivers

Becoming a carGO Driver

Ready to get started with carGO? It’s simple! To become a driver, you’ll need:

  • A valid driver’s license
  • A reliable, insured vehicle (age requirements may apply)
  • A background check
  • A smartphone with the carGO Driver app

Once you’ve signed up through the app and completed the required steps, you’ll be approved to start accepting rides and deliveries. If you meet our requirements, you can begin earning money right away!

carGO flexible hours

Driving with carGO

Once you’re set up as a driver, you can begin accepting trips. Here’s what to expect:

  1. Accept a Ride or Delivery: When a ride or delivery request comes in, you’ll have the option to accept it based on your availability.
  2. Pick Up the Passenger or Package: Head to the pickup location, follow the app’s navigation, and arrive at the pickup point.
  3. Complete the Ride or Delivery: Once you’ve dropped off the passenger or delivered the package, you’ll receive your payment directly to your account.

Remember, carGO provides full support for any issues you may encounter on the road through the app’s in-app help feature and our 24/7 customer support.

carGO Safety, General Policies, and Legal

Safety is our top priority. As a carGO driver, you’ll be expected to follow our safety guidelines:

  • Vehicle Standards: Ensure your vehicle is well-maintained and in good condition for safety.
  • Background Checks: All drivers undergo a background check before becoming approved to drive.
  • Insurance: When driving with carGO, you’re covered by our insurance during your trip.
  • Policies: Familiarize yourself with carGO’s terms of service, rider conduct policies, and local legal regulations to ensure a smooth, compliant driving experience.

If you encounter any issues or need assistance, our support team is available 24/7 to provide help.

For Riders

Preparing to Ride with carGO

Before you request a ride, make sure you’re prepared:

  • App Setup: Download the carGO app and create an account. Enter your payment information to ensure a quick and seamless experience.
  • Location: Make sure your pickup location is correct. The more precise your location, the faster your driver will be able to reach you.
  • Estimated Time: Once your ride is confirmed, the app will provide an estimated time of arrival for your driver.
unique features of carGO

Riding with carGO

When your driver arrives, here’s what to expect:

  1. Board the Vehicle: Enter the vehicle safely and confirm your ride with the driver if necessary.
  2. Enjoy the Ride: Sit back and relax as you’re driven to your destination. You can track your route in real-time via the app.
  3. Payment and Rating: Once you’ve arrived at your destination, the app will automatically process your payment. We encourage riders to rate their experience to help us improve our service.

carGO Safety, General Policies, and Legal

Safety is our top priority for both riders and drivers. Here’s what you can expect:

  • Safety Standards: All drivers undergo background checks to ensure a safe ride.
  • Insurance: carGO’s insurance covers riders and drivers for the duration of the ride.
  • Policies: We encourage respectful behavior and prohibit any form of harassment or inappropriate conduct. Please familiarize yourself with our general policies to ensure a safe and positive experience for everyone.
  • Legal: By using the carGO platform, riders agree to abide by all terms of service and local legal regulations regarding transportation services.

For any assistance, questions, or concerns during your ride, you can contact our support team directly through the app. We’re here to ensure your experience is as smooth and enjoyable as possible.

We hope this guide helps make your experience with carGO seamless and easy! If you need further assistance, don’t hesitate to contact our support team. We’re here to help!